The role of consumers in health policies, programs and services has evolved significantly over the past decades and is now viewed as a basic element in governance, design, implementation and evaluation. It is considered so vital to assuring safe and quality health service provision that partnering with consumers is a fundamental standard in the accreditation of services.
However, the methods for engaging consumers are diverse - from large codesign processes to consumer representation on committees to the adoption of real-time, patient-reported measures. For a system confronted by sustainability challenges – how do we make sure we are engaging consumers at the right time and in the right way for effective decision-making?
Kylie will share insights and experiences from the Australia health system to meaningfully engage consumers.
