Authors (including presenting author) :
Cheong HY (1), Yuen SK(1) , Tse KC(1), Chan KY (1), Chung MF(1), Ng KL(1)
Affiliation :
(1) Renal Unit, Caritas Medical Centre
Introduction :
Back in 2022, CMC renal team created various educational videos to facilitate various nurse-led inpatient and outpatient training activities. To suit patients’ needs, new videos on peritoneal dialysis (PD) and hemodialysis (HD) were produced in Cantonese, Mandarin and English. Patients often viewed these videos through training iPads in the HD centre or renal ward. Due to the COVID-19 pandemic, infection control concerns, as well as the relocation of the HD centre, the project was mostly suspended from late 2022 till 2023.
Objectives :
Improve patients’ experience and increase engagement in renal care through digital transformation.
Methodology :
Patients residing in Caritas Medical Centre (CMC) catchment area were often viewed as socially deprived and lagged in mastering smart tools to manage their health. Renal team had been obliged to engage and empower patients and bring in solutions that aligned with the Hospital Authority (HA)’s initiatives for Smart Hospital and Smart care. We hypothesized our patients possess the ability to access QR code-linked videos.
In July 2024, QR codes linking to various educational videos were created and placed on a well-designed poster. The posters were placed on the chest tables in Wai Shun Block 1B Day Renal Centre (HD). We were also distributed to suitable PD patients, and in combo with other materials in a PD training kit for all new PD patients. While the videos were never considered as a replacement, all patients were encouraged to view the videos to refresh their knowledge on various topics related to chronic kidney disease. A satisfaction survey was conducted on PD and HD patients.
Result & Outcome :
In July 2024, a total of 24 patients (8 patients and their relatives who attended PD training, as well as 16 chronic HD patients) watched the videos via specific QR code links.
The response rate of the satisfaction survey was 100%.
All the patients agreed that the educational videos helped them understand more about their treatment modalities.
Both PD and HD patients agreed that the QR code-linked videos were highly convenient and accessible, significantly facilitating their learning.
One hundred percent of the responders reported that they would review the videos to refresh their knowledge. No patient reported technical difficulties in accessing the videos.
Our results supported that QR code-linked video viewing was a simple, inexpensive, accessible, and convenient way to promote knowledge transfer and retention.
With encouragement, empowerment and support, patients of all age generations or socio-economic backgrounds can experience and benefit from digital access to conventional information.
