Authors (including presenting author) :
LI MN(1), WONG CY(1), YAN CK(1), KWOK YT(2), SHING LY(2), HAU LM (2), LEUNG PMQ (1)
Affiliation :
(1)Nursing Services Division; (2)NTWC Quality and Safety Division
Introduction :
In 2023, New Territories West Cluster (NTWC) organised a Patient Safety Carnival to enhance safety awareness among staff. To build on this momentum and enhance the safety culture, NTWC management targeted to shift from classroom-based training to hands-on practice workshops. With the collaborative work between Nursing Services Division (NSD) and Quality and Safety Division (Q&S), a new training centre, NTWC Safety Café, was launched in February 2024.
Objectives :
The Safety Café aimed at building up safety culture and enhancing staff’s clinical skill competency through hands-on practice and providing a casual, relax and comfortable environment for learning.
Methodology :
A workgroup was formed by NSD, Q&S and clinical departments to align the training format. The Safety Café adopted small-class training in designated area in each hospital. Each training session accommodates about 12 trainees and last approximately 1 hour. To provide a relaxing environment, fleshly prepared coffee/drinks, snacks and soft music were provided while attending the training. Training topics were chosen based on recent incidents with raised concerns. All NTWC hospitals provided training on managing oxygen cylinders and regulators for patients transfer. Additionally, Tuen Mun Hospital (TMH), Pok Oi Hospital (POH) and Tin Shui Wai Hospital (TSWH) offered training on infusion pumps and syringe pumps, while Castle Peak Hospital (CPH) and Siu Lam Hospital (SLH) focus on physical restraints. Clinical experts, including Nurse Consultants, Associate Nurse Consultants & Nursing Clinical Preceptors were recruited as trainers. The management of chest drain and tracheostomy tube have been planned as subsequent training topics.
Result & Outcome :
The Safety Café was launched in TMH in February, and expanded to POH and TSWH in March, followed by CPH and SLH in July 2024. By 20 November 2024, a total of 294 classes had been conducted, over 2,600 staff including nurses, NEATS and allied health staff were trained. Participants feedback has been overwhelmingly positive, with 98% satisfaction (mean Likert Scale: 5.60/6.00) and 98% reporting improved skills competence (mean Likert Scale: 5.49/6.00). There was a significant reduction in incidents related to oxygen cylinder handling (from 3 to 0 cases) and infusion pump/syringe pump setting (from 4 to 1 cases) in the first year. By creating a supportive and engaging learning environment, the Safety Café had successfully empowered staff to enhance their clinical skills and safety-focused behaviour.
