Authors (including presenting author) :
Wong CL(1), Ho KWE(1), Law YKB(1), Chau MY(1), Cheung WC(1), Tsang WY(1)
Affiliation :
(1) Department of Medicine and Geriatrics, United Christian Hospital
Introduction :
As United Christian Hospital gears up for China’s International Hospital Accreditation (CIHA) in 2025, it is essential to engage frontline staff in understanding the accreditation standards ahead of the anticipated demand surge. This in-house training program is designed for staff, including nurses and patient care assistants (PCAs) in the medical ward, to enhance the quality of care and ensure compliance with international standards. Our initiative aims to cultivate a culture of continuous improvement and excellence in patient care.
Objectives :
The primary objectives of this training program are to:
1. Educate ward staff about CIHA standards and their significance.
2. Identify areas for environmental improvement through hands-on assessments.
3. Encourage team collaboration and active participation in the accreditation process.
Methodology :
The program consists of several key components:
• Ward Rounds: Conducted from October 2024 to December 2024, involving staff of various seniorities and ranks to identify and discuss potential environmental improvements in patient care areas. This inclusive approach ensures that all staff members are informed about CIHA and actively engaged in the process.
• Q&A Sessions: Interactive sessions held from November 2024 to December 2024, utilizing IT technology such as Kahoot to enhance engagement and boost participation rates through quizzes and opportunities for staff to win prizes.
• Visual Aids: Posters displayed on electronic screens throughout the hospital to reinforce training messages and encourage staff to stay informed.
• Ward-Based Reminders: Tailored reminders for each ward, highlighting key points that staff should focus on during the CIHA process, ensuring ongoing awareness and commitment to accreditation standards.
• Evaluation: Conducted after each ward round and Q&A session to assess effectiveness. Feedback is used to identify areas for improvement, and questions are updated based on insights gained, ensuring that staff receive the most current information.
Result & Outcome :
Throughout the program, we conducted a total of seven rounds in our ward: four in-house ward rounds and three rounds with the Quality and Safety (Q&S) department, Occupational Safety and Health (OSH) team, and Nursing Services Division (NSD) team. We also held five Kahoot Q&A sessions, with more than ten staff members receiving prizes. The participation rate exceeded 92% among ward staff, demonstrating strong engagement and commitment to the accreditation process.
Conclusion
The training program has effectively engaged ward staff in the CIHA accreditation process, fostering a culture of quality improvement within the hospital. Continuing this initiative will not only prepare our staff for accreditation but also enhance overall patient care standards. Future sessions will build on this foundation, ensuring a sustained commitment to excellence in healthcare delivery.
