Authors (including presenting author) :
CHAN ML(1)(2)(3), KWOK MLA(1)(2)(3), WONG CS(1)(2)(3), HO YLE(2), WONG NCC(3), KWAN WMC(1), CHIU KY(1)(2)(3), MA MS(3), NG WC(2), WONG SLN(3)
Affiliation :
(1)Bradbury Hospice, (2)Cheshire Home, Shatin, (3)Shatin Hospital
Introduction :
Person centered care (PCC) is essential in fostering positive patient experiences and outcomes. It emphasizes understanding patients' individual needs, preferences, and cultural backgrounds. This abstract explores innovative approaches to enhance PCC by integrating cultural competence through language learning and professional presentation.
Objectives :
1. Enhance staff interactions with patients from diverse cultural backgrounds by providing native language training.
2. Promote professional appearance among healthcare staff through grooming practices.
Methodology :
A dual-part workshop targeted nurses, integrating basic clinical native language training and grooming sessions. The native language instruction, facilitated by Great Bay Area (GBA) nurses, featured interactive drama presentations to teach clinical terms in layman’s language. The grooming segment, led by nurses with flight attendant experience, emphasized infection control and patient perception. Practical demonstrations on maintaining a professional appearance were provided.
Result & Outcome :
A total of 33 individuals participated, giving the workshop a rating of 5.48 out of 6 for meeting its objectives. Positive feedback highlighted the interactive language practice and increased awareness of grooming's influence on patient trust and satisfaction. Participants acquired practical grooming skills and cultural insights, leading to enhanced patient relationships and improved care outcomes.
