Authors (including presenting author) :
Cheng TN, Chui HY, Tam KWY
Affiliation :
Oasis – Center for Personal Growth & Crisis Intervention, Head Office
Introduction :
Traditionally, psychological consultations and treatment groups require therapists’ and clients’ physical presence. Waiting time and personal information disclosure are unavoidable. For healthcare workers, tight and irregular work schedules always complicate their scheduling of psychological support amidst heavy workloads. With the advancement of technology, the habit of communication has also changed. Texting has become more popular, which has imposed challenge to face-to-face contact despite increased demand for psychological support.
Objectives :
myOasis, an app for all HA staff, has been developed to meet the above challenges. The availability of self-help psychoeducation and psychological resources have been significantly expanded to provide continuous and uninterrupted access. This study aims to explore users’ initial feedback after using this app.
Methodology :
235 feedback forms were collected between March and May 2021. Users were asked to rate the app in terms of its content, level of difficulty, design, and applicability to everyday life. A follow-up study was conducted in January 2025 to review the number of users seeking enquiry through this app.
Result & Outcome :
• 85% of users agreed that the content of the app was clear and easy to understand.
• 96% of users perceived that the level of difficulty was appropriate.
• 80% of users perceived the app to be interesting with attractive design.
• 78% of users agreed that they could transfer the knowledge learnt from the app to everyday life
• 56% of the enquiries via the app were related to seeking further psychological service. Around 50% of these enquiries were submitted beyond normal working hours (9 a.m. to 5 p.m.).
• Among the 56% of the enquiries seeking for further psychological service, half of them became new cases in the staff psychological services clinic.
