Authors (including presenting author) :
Chan LYS(1), Chan CC(1), Wan KT(1)
Affiliation :
(1) Information Technology and Health Informatics, Hospital Authority Head Office
Introduction :
The adoption of electronic patient record (ePR) system has transformed the healthcare industry by enhancing patient care, operational efficiency, and data management. However, the one-size-fits-all approach of ePR can hinder the workflows of healthcare providers due to their diverse needs, which vary based on specialties, patient clinical profiles, and practice settings. In response to these challenges, the customization and personalization of ePR, particularly focusing on user interface and user experience (UI/UX), is gaining traction for its potential to address unique user requirements and improve overall efficiency and effectiveness.
Objectives :
This poster aimed to introduce UI/UX-focused customization and personalization of ePR. Personalization and customized features were implemented in order to optimize clinical workflows, enhance data accessibility, and address growing services demands.
Methodology :
Utilizing a user-centered design methodology, these customizations were iteratively developed in collaboration with a multidisciplinary team of healthcare providers, including doctors, nurses, pharmacists and allied health professionals, collecting their feedback at each stage enabled constant system improvements tailored to clinical users. Key features included adaptive font sizes for various device resolutions, personalized layout templates for the "Summary" page with content tailored to individual preferences, and customized "Landing Page" and “Shortcuts” that prioritizes access to relevant information. After developing these features, the personalized ePR was implemented for pilot starting from Dec 2022 and full implemented in Jan 2025. Continuously modifications and adjustments based on users’ comments aimed to enhance overall user experience and workflow.
Result & Outcome :
The implementation of ePR highlighted the importance of a clinical user-oriented approach in system design, emphasizing the continuous development of user-friendly interfaces tailored to specific clinical needs to enhance care delivery and patient health outcomes. UI/UX-driven customization and personalization of ePR promoted clinical users' interactions with the system, while also encouraging user engagement in system improvement through various feedback channels. However, considerations such as the need for ongoing user support, along with ensuring system scalability for future growth and technological advancements, must be carefully addressed. Moving forward, there is considerable potential for expanding customization across various aspects of ePR, including the choice of default dropdown selections across different pages, the ability to customize menu sequences and default filter settings. By focusing on these areas, ePR can further enhance its adaptability and effectiveness, ultimately leading to more efficient clinical operations.
