Digital Transformation in Isolation Ward Admissions: An Innovating Patient Orientation Video

This abstract has open access
Abstract Description
Submission ID :
HAC1032
Submission Type
Authors (including presenting author) :
Li YY(1), Chan WC(1), Fung KO(2), Lam KM(3), Shek OY(1), Wu YC(1), Cheung KC(1), Ho PY(1), Ho SM (1)
Affiliation :
(1)Department of Medicine & Geriatrics, United Christian Hospital, (2)Department of Medicine, Tseung Kwan O Hospital, (3)Infection Control Team, United Christian Hospital
Introduction :
Face-to-face patient orientations in isolation wards necessitate close contact between nurses and highly infectious patients. Despite the use of full personal protective equipment, admitting patients poses infection risks, impacts nurses’ mental well-being, and causes inconsistent information delivery. To address these challenges, an innovative orientation video was developed by isolation ward nurses.
Objectives :
1. To evaluate the impact of the orientation video on staff efficacy during admission processes
2. To streamline and standardize the information provided to highly infectious patients upon admission
Methodology :
A compelling 3-minute orientation video, the cornerstone of this project, was designed with AI-generated narration. The video encompasses essential information, including isolation policies and patient journey, complemented by visuals and bilingual subtitles enhancing comprehension.

A pre- and post-questionnaire, with 11 questions divided into two sections, was administered to 43 frontline nurses of diverse ranks working in two isolation wards of United Christian Hospital. The questionnaire was designed to identify challenges and limitations of the current face-to-face patient admission, evaluate the effectiveness of this new digital intervention in addressing these challenges, and understand nurses’ perspectives on the video’s impact on reducing infection risks, improving patient understanding and streamlining admission workflow. Two identical sharing sessions were also conducted during ward rounds for nurses to preview the video, complete the questionnaires and provide invaluable feedback.
Result & Outcome :
A high participant rate with 92% of isolation ward nurses kicked off the success of the project. Over 95% of respondents believed the video could reduce contact time and streamline admission workflows, enabling nurses to focus on clinical care and urgent tasks. 86% of nurses expressed optimism about experiencing reduced anxiety during admission of highly infectious patients with this video. Over 95% of nurses also agreed the video standardizes information, ensures consistency, and effectively bridges communication gaps, eventually beneficial to patients.

Implementing an orientation video for isolation wards marks a significant advancement in managing high-risk patient admissions. This tailored video can improve staff efficiency, reduce transmission risks, and standardize information, ultimately fostering better patient understanding and compliance with isolation protocols. The overwhelmingly positive feedback indicated the project benefits to both staff and patients.
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