Hospital accreditation is a critical process widely adopted across the world as one of the tools to ensure that healthcare institutions meet established standards of quality and safety. Beyond its role in compliance and patient care improvement, accreditation serves as a powerful tool for staff engagement, fostering a culture of excellence and collaboration within healthcare organisations.
The journey toward accreditation requires active participation and support from all levels of staff in clinical and non-clinical departments, from frontline staff to senior management. By involving employees in the preparation, implementation, and continuous improvement phases, hospitals can create a sense of shared purpose and accountability. This engagement not only improves compliance with accreditation standards but also empowers staff to take pride in their work, leading to higher job satisfaction and retention rates.
Gleneagles Hospital Hong Kong (Gleneagles), part of IHH Healthcare which is one of the world's largest healthcare networks, has been accredited by the Australian Council on Healthcare Standards (ACHS) International since 2019 and is one of the first private hospitals in the city to participate in the new China's International Hospital Accreditation (CIHA) Standards which are the first internationally recognised hospital accreditation standards of the country.
This presentation explores how the accreditation process may be leveraged to enhance staff involvement, motivation, and ownership in achieving organisational goals, and shares Gleneagles' experience in how staff engagement throughout the whole accreditation process can lead to measurable improvements in patient outcomes, operational efficiency and employee morale.
